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Return or Exchange Policy - Jabitas Choice (www.jabitaschoice.com)
Effective Date: 23-08-2023
Thank you for choosing Jabitas Choice for your apparel needs. This return and exchange policy outlines the terms and conditions for returning or exchanging products purchased from our website. By placing an order with us, you agree to abide by the terms stated in this policy.
Note - There may be slight variations between the product and the images shown on the website. As it is a creative visualisation of the product
1. Return Window:
You have a window of 2 days from the date of delivery to initiate a return or exchange for eligible items.
2. Return Eligibility:
- Only items that are unused, unworn, and in their original condition are eligible for return or exchange.
- All original tags, labels, and packaging must be intact and included.
- Accessories, undergarments, and items marked as non-returnable are excluded from this policy
3. Required Documentation:
- To initiate a return or exchange, an unboxing video of the received package is mandatory. Additionally, clear pictures of the products, including any defects or discrepancies, must be provided.
- These visual materials will be used to verify the condition of the products before processing the return or exchange request.
4. Reasons for Return:
- Returns or exchanges will only be entertained for the following reasons:
- Damaged or defective items upon receipt.
- Color discrepancies (variations between the product received and the product displayed on the website).
5. Return Process:
To request a return or exchange, please follow these steps:
Within 2 days of receiving your order, record an unboxing video.
Take clear pictures of the product, highlighting any damages or color discrepancies.
Contact our customer service team at firstname.lastname@example.org & Call us at 8688346989, 7075502380, and provide your order details along with the unboxing video and product pictures.
Our team will review your request and respond within 2 business days.
6. Return Authorization:
Upon approval of your return or exchange request, you will receive a return authorization code and further instructions on how to proceed.
7. Shipping for Returns:
For approved returns or exchanges due to damages or color discrepancies,
We will arrange a pickup in most cases if the delivery partner is available (this is strictly subject to the availability of the return service)
Customers are encouraged to ship the package and we will reimburse the shipment amount in the refund/exchange
Once shipped, please make sure to share the docket number of the package
We will initiate the further process once we receive the package
Exchanges will be subject to product availability. If the requested exchange item is unavailable, a refund will be issued.
Customers can replace different items for those in their order from upcoming videos or the website (www.jabitaschoice.com), and if the price of the substitute item is either (i) higher than the applicable difference amount to be paid against the order (ii) lower, we will refund the difference to the original method of payment.
Once we receive the original products from the order, we will ship the exchanged products.
Refunds will be processed once we receive and inspect the returned item. Refunds will be issued using the original payment method. For detailed information refer Refund Policy
10. Non-Eligible Items:
Items must meet the eligibility criteria outlined in this policy to be accepted for return or exchange.
11. Contact Information:
If you have any questions or concerns regarding our return or exchange policy, please contact us at:
Call us: 8688346989, 7075502380
Effective Date: 22-08-2023
Thank you for shopping at Jabitas Choice(www.jabitaschoice.com). This shipping policy outlines the terms and conditions for shipping and delivery of products within India, specifically in the jurisdiction of Hyderabad. By placing an order with us, you agree to adhere to the terms stated in this policy.
1. Shipping Methods and Timeframes:
We offer the standard shipping option for orders within India & international :
- Standard Delivery (India): Estimated delivery within 5-7 business days.
- Express Delivery (Internatioanl): Estimated delivery within 4-7 business days.
For more information on International Shipments please Call us: 8688346989, 7075502380
Please note that these delivery timeframes are estimates and do not include order processing time. Order processing time refers to the duration it takes to prepare your order for shipment. The processing time may vary depending on product availability and order volume.
2. Order Processing:
Orders are typically processed within 2-3 business days after payment confirmation. After your order has been processed, you will receive an email confirmation containing tracking information. Incase of Preorders they are typically processed with in 3-9 business days from the time of placing the order
3. Shipping Costs:
Shipping costs are calculated based on factors such as weight, dimensions, and delivery location. The shipping charges will be displayed during the checkout process, allowing you to review them before finalizing your purchase.
4. Tracking Information:
Once your order is shipped, you will receive an email notification with tracking details. This enables you to monitor the progress of your delivery in real-time.
Kindly ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information.
6. Order Changes and Cancellations:
If you need to modify your order or cancel it, please get in touch with our customer service team as soon as possible. We will make every effort to accommodate your request; however, changes may not be possible if the order has already been processed or dispatched.
7. Missing or Damaged Items:
In the unlikely event that your order arrives with missing or damaged items, please contact our customer service team within 2 days of receiving the order. We will work diligently to resolve the issue promptly.