Refund Policy
Refund Policy - Jabitas Choice
Effective Date: 23-08-2023
Thank you for shopping at Jabitas Choice. This refund policy outlines the terms and conditions for processing refunds for products purchased from our website, www.jabitaschoice.com. By placing an order with us, you agree to adhere to the terms stated in this policy.
1. Refund Method:For online orders, the refund amount will be processed through the Cashfree payment gateway.
For manual orders, - (Def) Orders placed through WhatsApp by making payment directly to the assigned bank account/UPI numbers
The refund processing time may vary depending on the payment method used for the original purchase. Below are the estimated refund timelines for different payment methods:
- Credit/Debit Cards:
- The refund will be initiated immediately from our end.
- However, it may take 5-10 business days for the refunded amount to reflect in your account. This delay is due to the standard processing time of the card issuer's bank.
- Wallets:
- Refunds for wallet payments will be initiated immediately from our end.
- The refunded amount should be visible in your wallet account within Instant - 7 business days, subject to the wallet service provider's processing time.
- UPI (Unified Payments Interface):
- Refunds for UPI payments will be initiated promptly.
- The refund amount should appear in your UPI-linked account within Instant - 7 business days, based on the processing time of your bank.
- Net Banking:
- Refunds for payments made through net banking will be initiated immediately.
- The refunded amount should reflect in your bank account within 2-10 business days, considering the standard processing time of your bank.
- Manual Orders:
- If the return, exchange, or product is not available to complete the order, the refund will be approved and credited to your original method of payment in 1-3 days from the date of approval. If you prefer to receive the refund to another account, please let the customer service team know so they can take the necessary steps.
If you haven't received your refund within the stipulated timelines or have any concerns regarding the refund process, please contact our customer service team at:
Email: care@jabitaschoice.com
Phone: 8688346989, 7075502380
Our team will be happy to assist you and provide any necessary updates regarding your refund.
4. Non-Refundable Items:Certain items, such as non-returnable items or items ineligible for refunds under our return policy, are non-refundable. Please refer to our [Return Policy] for more details on non-refundable items.
5. Refund Process:- Once your refund has been initiated, you will receive an email notification confirming the refund request.
- Please allow the specified refund processing time for the amount to reflect in your account.
- If you encounter any issues or delays beyond the stated timelines, please contact us for further assistance.
6. Failed Transactions:
- Incase, of failed transactions while placing an order, our Cashfree PG reconciliation team will identify the transactions marked as failed or user dropped in our systems. The Cashfree reconciliation team then initiates reversals of funds to the customer.
Internal timelines are as follows:
Cards: 5 business days
UPI, Wallets: 1-5 business days
Net Banking: 3-5 business days
